maal69 Privacy Policy —
How We Handle Your Personal Data

1 Introduction

This Privacy Policy describes how maal69 ("the Platform", "we", "us", "our") collects, uses, stores, and protects the personal data of players ("you", "your") who register and use the services available at maal69.app. It applies to all registered accounts and to any person who visits the platform, whether or not they have an account.

maal69 is an online gaming platform built specifically for players in Bangladesh. We take the privacy of our players seriously. This policy is written in plain English so that every player — regardless of their background — can understand exactly how their data is handled. If you have questions about anything in this policy, the support team is available 24/7 at [email protected].

By registering an account on maal69.app, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. If you do not agree with this policy, you should not register an account or use the platform.

2 Data We Collect

maal69 collects personal data in two categories: data you provide directly, and data collected automatically when you use the platform. The table below summarises what we collect and why.

maal69 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming purposes (for example, if a player discloses a gambling-related health concern to the support team).

3 How We Collect Your Data

maal69 collects personal data through the following channels :

• Registration Form: When you create your maal69 account, you provide your name, date of birth, mobile number, and other required details directly.
• Identity Verification: When you submit documents for KYC verification before your first withdrawal, we collect copies of your government-issued ID.
• Payment Transactions: When you deposit or withdraw via bKash or Nagad, transaction reference data is passed to us by the payment provider.
• Platform Usage: As you navigate maal69.app, technical and usage data is collected automatically through server logs and analytics tools.
• Cookies and Tracking: Cookies and similar technologies collect data about your browser session, preferences, and interaction with the platform. See Section 6 for full details.
• Support Interactions: When you contact the support team via live chat or email, the content of those conversations is recorded and stored.

4 How We Use Your Data

maal69 uses your personal data only for legitimate purposes directly related to the operation of the platform and the services we provide. We do not use your data for purposes that are unrelated to your account or the platform.

• Account Management: To create, maintain, and manage your maal69 account, including processing login requests and account updates.
• Payment Processing: To process deposits and withdrawals via bKash and Nagad, and to maintain accurate transaction records.
• Identity Verification: To verify your age and identity in compliance with our obligations as an online gaming platform.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance when you contact the support team.
• Responsible Gaming: To monitor gameplay patterns and identify players who may be at risk, and to apply responsible gaming tools where appropriate.
• Platform Improvement: To analyse usage patterns and improve the performance, design, and game selection of maal69.app.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional offers.

maal69 will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent.

5 Who We Share Your Data With

maal69 does not sell your personal data. We share data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose.

• Payment Processors: bKash and Nagad receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data security standards.
• Game Providers: Third-party game providers may receive a session token and anonymised player identifier to deliver game content. They do not receive your full personal profile.
• Identity Verification Services: Where required, your identity documents may be shared with a certified KYC verification provider to confirm your identity.
• Fraud Prevention Providers: Technical data such as IP address and device fingerprint may be shared with fraud detection services to protect the platform and its players.
• Legal and Regulatory Authorities: maal69 will disclose personal data to law enforcement or regulatory bodies where required by law or in response to a valid legal request.

6 Cookies and Tracking Technologies

maal69.app uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website.

The following types of cookies are used on maal69.app:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience on the platform.
• Analytics Cookies: Collect anonymised data about how players use the platform — which pages are visited most, how long sessions last, and where players encounter errors. This data is used to improve the platform.
• Security Cookies: Used to detect and prevent fraudulent login attempts and suspicious activity on your account.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your maal69 account. maal69 does not use third-party advertising cookies.

7 Data Retention

maal69 retains your personal data for as long as your account is active and for a period after account closure as required by applicable regulations. The retention periods below apply as a general guide:

• Account and Identity Data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with standard financial record-keeping requirements.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
• Support Communications: Retained for 2 years from the date of the last interaction, or longer if the communication relates to an unresolved dispute.
• Technical and Usage Data: Typically retained for 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes.
• Self-Exclusion Records: Retained indefinitely to prevent re-registration by self-excluded players.

When data is no longer required and the retention period has expired, it is securely deleted or anonymised. You may request early deletion of your data subject to the limitations described in Section 9.

8 Security

maal69 takes the security of your personal data seriously. The platform implements a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

• All data transmitted between your device and maal69.app is encrypted using TLS (Transport Layer Security).
• Passwords are stored using one-way hashing algorithms. maal69 staff cannot view your password.
• Access to personal data within the maal69 organisation is restricted to staff who need it to perform their role.
• Payment data is handled exclusively by certified payment processors and is not stored on maal69 servers.
• The platform is monitored continuously for suspicious activity and potential security threats.

While maal69 takes every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that affects your personal data, maal69 will notify affected players as required by applicable law.

9 Your Privacy Rights

As a maal69 player, you have the following rights over your personal data. To exercise any of these rights, contact the support team at [email protected] with the subject line "Data Rights Request".

10 Minors and Under-18 Players

maal69 is strictly an 18+ platform. The platform does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any service on maal69.app.

If maal69 discovers that an account belongs to a player under 18, the account will be closed immediately, all data associated with the account will be deleted as soon as legally permissible, and any deposits will be returned to the payment method used.

If you are a parent or guardian and believe your child has registered an account on maal69.app, please contact [email protected] immediately. maal69 will investigate and take appropriate action without delay.

11 Changes to This Privacy Policy

maal69 may update this Privacy Policy from time to time to reflect changes in the platform, applicable regulations, or data processing practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes — particularly those that affect how your data is used or shared — maal69 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of maal69.app after the effective date of any update constitutes your acceptance of the revised policy.

maal69 recommends reviewing this page periodically, especially after receiving a notification about a policy update. Previous versions of this policy are available on request from the support team.

12 Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how maal69 handles your personal data, please get in touch. The support team handles all privacy-related queries with care and full confidentiality.

• Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Query"
• Response Time: maal69 aims to respond to all privacy-related queries within 5 business days and to formal data rights requests within 30 days.
• Live Chat: Available 24/7 from within your account dashboard for general privacy questions.